Production Updates

Update Sunday 1st August

Last week’s parcels #6000-6500 should be collected Monday 2nd August and worst case Tuesday 3rd August. #6500-7000 is targeted to complete by Friday 6th August or Monday 9th August depending on the parcel collection. Will provide a mini update when last weeks parcels are collected early this week.

Update Saturday 24th July

All orders #5500-6000 were dispatched on Friday. #6000-6500 is planned for this coming week. #6500-7000 will be added on to the parcel system in the next few days so you should get a tracking notification ahead of the dispatch which will update when they are dispatched which should be the week after next. I’m particularly looking forward to getting #7000-8000 out in the next few weeks as this range contains all the orders for all the people that upgraded from non-recoil to recoil but had to go to the back of the queue at the time for fairness (this was a known condition of upgrading). These people have been waiting the longest and I really want to get them up and playing.

Update Sunday 18th July

My update from the factory was that all remaining dispatches up to #5500 completed on Friday. I have mentioned before that I like to see the updates on the parcel tracking for 100% confirmation before confirming in the weekly production updates but doesn’t look like the tracking is going to update over the weekend this time, so will hopefully see tracking updates on Monday.

2 of our packing team unfortunately had to isolate due to exposure to someone with Covid which created a bit of a hit with dispatch last week but the build team was able to continue assembling units so that should mean a good boost when they return later this week.

Please see the monthly Indiegogo update which was published today also. There is really positive news about the increasing of the team size.

Update Sunday 11th July

#5000-5500 expected to be collected on Tuesday. #5500-6000 aiming to dispatch in a collection on Friday 16th July or Monday 19th July as a minimum. New team members were being introduced and trained at the end of last week so I’m hoping this is finally the week where we see the production lift. Orders #6000-7000 should go onto the system within the next week and tracking should come through in advance of them being sent.

Update Sunday 4th July

Performance has been a bit disappointing in June, no need to panic yet as good and bad weeks do happen. The factory’s other big project which was mentioned in the monthly Indiegogo update is due to finish about half way through this coming week. I’ve been promised the bulk of that team to move onto our project. So I’m expecting huge progress this month. #5000-5500 will complete in the next collection estimated Friday 9th or Monday 12th July and #5500-6000 should start in that shipment too. We are in line with recoil and non-recoil now. Should get a real view on the factory performance increase in time for the next monthly Indiegogo update mid July.

Update Friday 2nd July

All remaining #4500-5000 orders were dispatched today, tracking should show updates later tonight or tomorrow. Further update to follow at the weekend about overall progress.

Update Sunday 27th June

Had issues with parcel collection this week, was warned early that they couldn’t come till later in the week but on Thursday they said they couldn’t come till Friday and then on Friday they didn’t make it in time before the factory closed for the weekend. Don’t see it as a huge issue as they will pick them up early this coming week instead. That collection will complete up to #5000 and a large percentage of #5000-5500. However I was told that the factory have not yet completed all of that range so will take up some of the time next week so we are a couple of days behind. We will get onto #5500-6000, I’m not certain we will complete that range but that is the target for this week.

Update Monday 21st June

Parcel collection for last week’s parcels not due till Thursday but will complete up to #5000 for all orders. Will be looking to complete the #5000-5500 range this week. Tracking for orders #5000-6000 likely to come through early this week as getting them all added to the parcel system.

Update Sunday 13th June

Collection on Monday or Tuesday should complete non-recoil up to #5000 and recoil up to #4500. Will confirm when collection has happened. Was hoping to catch up some of the previous week and get to #5000 across the board but this wasn’t a great week either. This coming week should be much better though. Will be looking to complete up to #5000 and making some progress with the #5000-5500 range.

Update Monday 7th June

Slightly disappointing week, not helped by the Monday public holiday in the UK. All non-recoil up to #4822 now complete, however for recoil still completing the #4000-4500 range. The minimum target for this week is to get to #5000 across the board.

All orders #5000-10000 have now been locked which means you can’t change your address on Indiegogo so please email us on the addresses shown further down the page if you need to change your address. This is because we are now going to start adding batches of these onto the parcel system as required week on week.

My next full Indiegogo update is likely to be the weekend of 12th/13th June.

Update Sunday 30th May

Last week’s parcels are expected to be collected on Tuesday (Monday is a public holiday in the UK). The range up to #4000 should be complete and #4000-4500 will partially go. This week is a shorter week but we will complete up to #4500 at least and aim to complete as many as we can of #4500-5000. They will likely dispatch on Monday 7th June.

My next full Indiegogo update is likely to be the weekend of 12th/13th June.

Update Tuesday 25th May

Last weeks parcels were picked up yesterday on Monday morning as expected.

Update Sunday 23rd May

Last weeks parcel expected to be collected tomorrow (Monday).

All parcels up to #3500 will be complete. Parcels between #3500-4000 partially shipped. Target for next week to get to #4500.

Update Wednesday 19th May

Last week’s parcels were collected Monday morning as planned, although didn’t see much updates with the tracking till Tuesday evening so don’t know if they were held up at the depot for 24 hours for some reason.

Update Sunday 16th May 2021

Last weeks parcels expected to be collected tomorrow (Monday).

All parcels up to #3000 will be complete. Parcels between #3000-3500 partially shipped. Target for next week to get to #4000.

Update Tuesday 11th May 2021

Last week’s parcels were collected this morning.

Update Sunday 9th May 2021

Following the recent pattern we didn’t have a collection on Friday but can still confirm what is packed and ready to go early next week, usually on Monday or Tuesday and what we are aiming for next week. As mentioned before when the parcel collection misses a couple of days that doesn’t affect production.

All orders up to #3000 should have a tracking email link by now. If you don’t please email the customer services email address which is displayed further down this page and ask for a tracking link.

Kickstarter #0-1466 Complete

Indiegogo #0-500 Complete

Indiegogo #500-1000 Completed 16/4/21

Indiegogo #1000-1500 Complete Tuesday 27th April

Indiegogo #1500-2000 Completed Tuesday 4th May

Indiegogo #2000-2500 Completed Tuesday 11th May

Indiegogo #2500-3000 Completed Monday 17th May.

Indiegogo #3000-3500 Completed Monday 24th May

Indiegogo #3500-4000 Completed Friday 28th May.

Indiegogo #4000-4500 Completed Monday 21st June.

Indiegogo #4500-5000 Completed Friday 2nd July.

Indiegogo #5000-5500 Completed Friday 16th July.

Indiegogo #5500-6000 Completed Friday 23rd July.

Indiegogo #6000-6500 Expected to complete/dispatch Friday 30th July or Monday 2nd August.

If you upgraded with recoil AFTER your original order then your number is the contribution ID of your recoil upgrade. This was explained at the time that it will push to the back of the queue for fairness. Of course the delay has been longer than I estimated at the time, so very sorry about that, but I have no fair alternative except to work the queue in order.

Production Blockers

Public holiday in UK Monday 31st May.

Rising levels of Covid cases in the UK is causing a lot of track and trace alerts which is requiring people to isolate for a number of days.

Email Support

FAQ

Q) It says my order should now have dispatched but I haven’t got any tracking email.
A) Please email customerservices at sindenlightgun .com

Q) So far you have delivered X lightguns in Y amount of time, can you explain why your estimates seem unrealistic compared to this?
A) This is because the production had major blockers in Jan and Feb and is not an accurate representation of what the factory believe their production ability to be. This doesn’t guarantee we will hit targets but is more an explanation for the optimism with performance.

Q) The project has been such a huge success why don’t you just double everything and deliver it faster.
A) Unfortunately just like most industries it doesn’t work like that. You have to identify bottlenecks and focus on improving them and then work on the next bottleneck. Doubling everything runs a huge risk of losing control of your costs which is not sensible for a start up company.

Q) My order has just been flagged as fulfilled or I just got a tracking email what does this mean?
A) The process is as follows, We create a list of orders on the parcel system that we are expecting the factory to complete in the next week or so. At this point you may get an email to say that Royal Mail are expecting it. Sometimes if the factory are then blocked at that moment you can get the email but still have to wait a while which happened a lot in Jan and Feb. As we allowed people to upgrade their order in a couple of ways managing the orders are quite complex. So every week or so, we audit the orders that are added to the parcel system and double check they are correct and tick them as fulfilled because they are dispatched or very close to being dispatched. The reason is that we can then see all the remaining unfulfilled orders on the system and check for any that have been missed and get them added. We have to just make the best use of the simple systems that are provided.

Q) You must be supplying other companies like Arcade1Up and Polymega with lightguns this must be the reason for the delays.
A) Both these companies manufacture their own lightgun products under license. Arcade1Up in particular have their own factories in the far East and have sold over 2 million arcade machines, they don’t need to steal any of our UK manufacturing.

Q) I’m really worried about my order because things are taking so long or this must be a scam etc.
A) Please don’t worry I appreciate that it is a significant and brave investment to back my products and I guarantee that everyone will get their Sinden Lightguns. I’ve always taken steps to make sure that the budget is carefully controlled and everything with the project is healthy. Unfortunately manufacturing is having a hard time during the pandemic and things are just taking longer than planned.

Q) Why are you still taking new orders when you have not completed the backlog?
A) This is because I have to order all my components well in advance and they can take several months to come in especially during the pandemic. If I waited till the backlog was complete then I would have a huge shortage of components and manufacturing would be on hold for several months. The important thing is that we are manufacturing and dispatching significantly more units than new orders each week.

Q) Why do so many youtubers have their lightguns when mine hasn’t arrived?
A) A lot of the youtubers referred to are actually paid backers of the project and usually original Kickstarter backers, very few freebies have been sent out and definitely not enough to have any impact on the queue for everyone else. Where a small amount of samples have been focused is to developers that might help improve emulator support or youtubers that make helpful guides to people getting into emulation. Outside of that less than 5 have been sent to youtubers that I like and I have usually been in contact with them for about 2 years. I have definitely not been mass mailing out samples.